Now, part 2 of our "Turn Up the Volume” series to help you stand out from the sea of sameness. Last week we covered how reviews are much more valuable than advertisements, 80% of consumers are looking for them, and we learn about the best time to ask for reviews. We should be responding to all reviews, both positive and negative. Clients and potential clients are reading your responses, do not miss this opportunities to demonstrate how you respond to difficult situation and how you show appreciation for the extra effort from your client. Responding encourages referrals. If you get a negative review, respond professionally and then work to earn more reviews. 94% of people never read past page one of reviews.
Second, what is the best average review score…4.7-4.8. Why, you ask? Because we don’t believe in perfection. That negative review might actually be helping you. Finally, where should you have your reviews posted? Your website, Zillow, Realtor.com, Homes.com, etc. are all great places. My top recommendation is If you, do not have a google business page now it is the time to do so and start collecting reviews there. An additional tip, if you have a lot reviews on Zillow or other portals and not many on google, capture screenshots of them and upload them as photos on your google business page as you continue to build your reviews there. Join us next week for part 3 covering a unique tactic called "Youtility".
Keep Elevating our Industry!
Download: 2021 3rd Quarterly Market Quick Reference Guide
Video: https://youtu.be/zKLJF4nYpCE
David Veldkamp - (616) 460-6123
Daveveldkamp@remax.net
Owner, RE/MAX GR